Call Centre Representative

About MCG Career College – Making Communities Great

At MCG Career College, our mission is to Make Communities Great by providing career-focused education that empowers individuals, strengthens families, and uplifts communities. We are committed to supporting every student through flexible learning, 360° support, and a purpose-driven team that puts the student’s success first.

Position Summary

As a Call Centre Representative, you’ll be the first voice many future students hear. Your role is to engage with prospective students via phone, listen to their goals, and connect them with the right Admissions Advisor. This is a service-driven position that requires strong communication, professionalism, and a genuine interest in helping others take the first step in transforming their lives through education.

Key Responsibilities

• Make outbound calls and respond to inbound inquiries from prospective students
• Ask thoughtful questions to understand individual needs and interests
• Schedule and route qualified leads to the Admissions team
• Maintain accurate records in our CRM
• Support follow-up processes to ensure timely communication
• Meet daily and weekly call activity and quality targets

Qualifications

• High school diploma or equivalent (post-secondary education an asset)
• Previous experience in a call centre or customer service role
• Excellent verbal communication and listening skills
• Friendly, professional, and patient demeanour
• Ability to follow call scripts and processes while adapting to individual needs
• Comfortable working in a results-focused, fast-paced environment

What We Offer

• Competitive hourly wage or salary (based on experience)
• Supportive team culture and purpose-driven environment
• Paid training and ongoing development
• Opportunity to help others pursue meaningful careers through education
• Advancement opportunities within a growing college

Land Acknowledgement

MCG Career College acknowledges that we live, work, and learn on the traditional territories of Treaty 6, 7, and 8 Peoples in Alberta, including the Cree, Dene, Blackfoot, Saulteaux, Nakota Sioux, and Métis Peoples. We are committed to building respectful relationships and reconciliation.

Equal Opportunity Employer Statement

MCG Career College is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, including those from Indigenous communities, racialized groups, persons with disabilities, and all equity-deserving groups.